Find answers to common questions or ask us directly
Getting Started
You can join our server using the IP address: play.validmc.com. Make sure you're using Minecraft Java Edition version 1.19.x up to 1.21.5. If you're having trouble connecting, check your internet connection and ensure you're using the correct version.
Our server rules are designed to create a fun and respectful environment for all players. Key rules include no cheating, no griefing, and respectful behavior towards other players. For a complete list of rules, visit our rules page.
When you first join, you'll spawn in our hub area. From there, you can explore different game modes, join a faction, or start your survival journey. We recommend checking out our tutorial area for new players.
Gameplay
You can report players in-game using the /report command, or by creating a ticket through our support system. Make sure to provide evidence (screenshots or video) when possible.
We currently offer the game modes Lifesteal and Rebirth, which is a unique take on Lifesteal. Each mode has its own unique features and community. You can switch between modes using our hub system.
Purchases & Store
Purchased items are usually delivered instantly. If you haven't received your items within 5 minutes, please create a support ticket with your order details and we'll help you right away.
We offer refunds in accordance with our refund policy. Refunds are typically processed within 24-48 hours. Please note that some items may not be eligible for refunds based on their nature.
We accept various payment methods including credit cards, PayPal, and cryptocurrency. All transactions are secure and encrypted. For a complete list of payment methods, visit our store page.
Technical Support
If you're having trouble connecting, try these steps: 1) Check your internet connection 2) Ensure you're using the correct server IP 3) Verify your Minecraft version 4) Try restarting your game. If issues persist, create a support ticket.
To improve performance, try: 1) Reducing your render distance 2) Closing other applications 3) Using performance-enhancing mods (allowed on our server) 4) Checking your internet connection. For server-wide issues, check our status page.